1. Appointment Policy Booking: Appointments must be booked in advance either through our website, phone, or in person. Confirmation: All appointments will be confirmed via email or text message 24 hours before the scheduled time. Late Arrival: Clients arriving more than 10 minutes late may have their appointment rescheduled or reduced in service time, depending on availability. 2. Cancellation and No-Show Policy Cancellation: Cancellations must be made at least 24 hours in advance. Cancellations made within 24 hours will incur a fee of 50% of the scheduled service. No-Show: No-shows will be charged 100% of the scheduled service fee. Future appointments will require a deposit. 3. Payment Policy Deposits: A deposit may be required for appointments, particularly for high-value services or new clients. Payment Methods: We accept cash, credit/debit cards, and mobile payment services. Personal checks are not accepted. Refunds: All sales are final. We do not offer refunds on services or products, but will address any concerns within 72 hours of the service. 4. Service Policy Consultation: A consultation is required for certain services to ensure appropriate treatment and outcomes. Satisfaction Guarantee: If a client is dissatisfied with a service, they must notify us within 72 hours. We will offer to correct the issue at no additional charge. 5. Health and Safety Policy Client Health: Clients must disclose any health conditions or allergies that might affect their service. We reserve the right to refuse service to anyone with a contagious condition. Sanitation: We adhere to strict sanitation protocols. If a client is observed engaging in unsanitary practices, their appointment will be terminated immediately. 6. Behavior Policy Respect: We expect clients to treat our staff and other clients with respect. Inappropriate or abusive behavior will result in immediate termination of service and a permanent ban from the salon. Cell Phones: To maintain a relaxing environment, we request that cell phones be kept on silent. 7. Personal Belongings Responsibility: We are not responsible for loss or damage to personal belongings. Clients are advised to keep their belongings with them at all times. 8. Privacy Policy Personal Information: All personal information provided by clients is confidential and used solely for the purpose of providing services and contacting clients about appointments and promotions. By adhering to these policies, we aim to provide a safe, professional, and enjoyable experience for all clients and staff. Thank you for your understanding and cooperation.